![]() Tools used for troubleshooting on the firewallĭataplane Captures: How to Run a Packet Capture. To check detailed debug logs from the GlobalProtect client To download the GlobalProtect client and to confirm successful SSL connection between the client and the portal/gateway To capture transaction between the GlobalProtect client and the portal/gateway To install and verify the installed client/root CA certificates To verify the GlobalProtect adapter settings and routes installed by the GlobalProtect client Ipconfig/ Ifconfig/ Netstat -nr / Route print To make sure that the FQDNs for the portal/gateway are getting resolved To verify reachability to the portal/gateway Tools and utilities for troubleshooting on the client machine ![]() Refer to the GlobalProtect resource guide. ![]() The article assumes you are aware of the basics of GlobalProtect and its configuration. ![]() This article lists some of the common issues and methods for troubleshooting GlobalProtect. – GlobalProtect agent connected but unable to access resources – GlobalProtect unable to connect to portal or gateway Issues related to GlobalProtect can fall broadly into the following categories: ![]()
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